Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design. In an effort to provide a consistent, ...

One of the hardest things about design is keeping track of the terminology. There are many words to learn, and definitions frequently overlap. But don’t think for a moment that any two terms mean the ...

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been a turbulent past few years for business, and unfortunately, the ...

Carlyle Group is selling its majority stake in PK, a global CX design engineering company, to Concentrix Corp. Carlyle invested in PK in 2016. Concentrix will invest about $1.6 billion. PK is expected ...

Is it possible for a company to be too easy to do business with? The answer, surprisingly, is “yes” – and it reflects a larger, more troubling issue about customer experience (CX) design. Robinhood, a ...